1. General Policy
Items sold by KITCHENNET SDN. BHD. through kitchennet.work are not refundable or exchangeable unless they meet the conditions in this policy.
2. Eligible Cases
A return, refund, or exchange may be reviewed if the wrong item was sent, the item received does not match the advertised description or specifications, the item is damaged or defective upon delivery, or the delivery exceeds the timeline stated in our Shipping Policy.
3. Product-Specific Conditions
Fragile items such as glassware, chinaware, pottery, and crockery must be checked on arrival. Opened or used utensils and dining items cannot be returned for hygiene reasons unless they arrived damaged, defective, or wrongly supplied.
4. Evidence Required
Customers must provide a clear continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received. Photos, order details, and first-use or first-assembly video may also be requested depending on the product issue.
5. Request Period
Requests must be sent to kitchennet2026@outlook.com within 24 hours of receiving the item. Late requests or requests without required evidence may be rejected.
6. Review Outcome
Approved cases may be resolved by replacement, exchange, refund, or another suitable solution depending on product condition, stock availability, and evidence provided.
Refund Method
Approved refunds will be refunded to the original payment method or the customer’s bank account, as applicable.