1. Order Processing
Orders placed through kitchennet.work are processed by KITCHENNET SDN. BHD. within 1-3 business days, excluding weekends and public holidays.
2. Delivery Method and Timeline
We use standard courier delivery for household utensils, cutlery, crockery, glassware, chinaware, and pottery. Estimated delivery is usually 3-5 business days after dispatch, subject to courier route, address accuracy, peak season, and external delays.
3. Product Handling During Delivery
Fragile kitchenware may require protective packaging and careful courier handling. Customers should inspect cartons and keep packaging if breakage or missing items are discovered.
4. Tracking
Where tracking is available, tracking details will be provided after dispatch or upon request.
5. Address and Delivery Issues
Customers must provide complete delivery details. KITCHENNET SDN. BHD. is not responsible for failed delivery or extra charges caused by incorrect customer-provided address information.
6. Delayed Parcels
If a parcel is delayed beyond the estimated delivery period, contact kitchennet2026@outlook.com. We will assist with courier checking where possible.